F.A.Qs
DELIVERY INFORMATION
What are your delivery charges?
FREE delivery for orders over SG$ 75SG$ 8 for orders under SGD$ 75
For international orders please email us at info@elolivoshop.com
What delivery service do you offer?
ALL Singapore orders will be delivered in 2-3 working days by our trusted delivery man.
For International orders please email us at info@elolivoshop.com
Which couriers do you use?
ALL Singapore orders are delivered by our trusted delivery man.
For international orders we ship via SingPost (please email us at info@elolivoshop.com)
PLACING AN ORDER
What are your payment methods?
We accept all major credit cards (Visa,MasterCard, Amex)
Can I add to an existing order?
If your order has not been sent yet, our customer service team will be happy to help you.
Email them at info@elolivoshop.com within a few hours of your original order.
Can I cancel/change my order online?
Unfortunatelly, our website does not allow you to change or cancel anything yourself. We are also unable to edit an order once it has been placed. So please, double check your order before chek out.
Can I buy a GIFT CARD online?
Yes, you can buy a GIFT CARD online here. It´s the perfect present for someone who is passionate about food. Just like you.
Has my order been successful?
Once your order has gone through, you should receive an email with an order number. If don´t receive an email within 72hs. Please, email us at info@elolivoshop.com
EXCHANGE AND RETURNS
What can I do if my order is wrong or an item is damaged?
Just email us at info@elolivoshop.com within 2 days of receiving your order and our team will be happy to help you.
At El Olivo we sell only premium quality products from reputed and award winning brands.
We ensure all items are handled with care and are always stored and transported at ideal conditions.
ABOUT MY ACCOUNT
Do I need to sign up to shop in your store?
There is no need to sign up to purchase in our store. However you might want to subscribe to enjoy exclusive benefits such as 10% off your first order.